Welcome to Molo Kid Clothing Sale’s FAQ section! We’re here to help you navigate our premium children’s fashion offerings with ease. Below you’ll find answers to common questions about our products, shipping, returns and more.

About Our Products

What types of clothing do you specialise in?
We specialise in high-quality children’s fashion across multiple categories including beachwear, swimsuits, casual wear, special occasion outfits, and sun-protective clothing. Our collections feature everything from playful tutus and pettiskirts to practical polo shirts and skorts.
Are your products suitable for special occasions?
Absolutely! We offer a beautiful selection of special occasion skirts and skirt sets that are perfect for weddings, parties, and formal events. These designer pieces combine comfort with elegant styling to make your little ones shine.
Do you offer sun-protective clothing?
Yes, we understand the importance of protecting children’s delicate skin. Our sun protective range offers UPF-rated clothing that combines style with safety, perfect for sunny days at the beach or playground.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your preferences, and checkout faster next time.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:

Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking.
Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking.
How long does order processing take?
We take 1-2 business days to process your order as we hand-check every item for quality before dispatch. You’ll receive an email notification with tracking details once your order ships.
Do you ship internationally?
Yes! We’re proud to offer global shipping, excluding some remote areas and parts of Asia. Please note that customers are responsible for any applicable customs fees or import taxes in their country.
Can I track my order?
Absolutely! Standard Shipping comes with full tracking, while Free Shipping includes basic tracking. You’ll receive tracking information via email once your order is dispatched.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through secure payment gateways.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email notification once your refund has been processed.

Still have questions? Our friendly customer service team is happy to help! Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends).

Happy shopping from the Molo Kid Clothing Sale team!